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Getting started
Set up your workspace, invite teammates, connect channels.
2 articles
Tickets & inbox
Triage, SLAs, tags, assignments, and filters.
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Projects & tasks
Plan support work, track tasks, and ship faster.
1 article
Billing & plans
Subscriptions, invoices, seats, and trials.
1 article
Developers & API
API keys, webhooks, rate limits, SDKs.
2 articles
Troubleshooting
Common issues and step-by-step fixes.
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Popular articles
Setting up your SupportPlus workspace
A 5-minute walkthrough to get your team productive in SupportPlus.
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Inviting teammates and assigning roles
How seats, roles, and permissions work in SupportPlus.
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Filtering and searching tickets
Slice the inbox by status, priority, channel, tag, or date range.
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Configuring SLA policies
Set first-response and resolution targets per plan tier.
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Projects & task management
Plan work, track tasks, and link back to tickets.
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Plans, billing, and invoices
How SupportPlus billing works.
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